elunaviq™ · Website Use
Terms of Use
Welcome to elunaviq.com. These Terms of Use explain the conditions for accessing and using our website, browsing our mechanical keyboard maintenance and modification tools, placing orders and communicating with our support team. By visiting or using this website, you agree to use it responsibly and in accordance with applicable requirements.
Using Our Website Responsibly
Our website is intended to make it easier to explore products, manage purchases and obtain store-related assistance. Please respect applicable laws, protect your information and avoid activities that could compromise the website or other users.
01 · ACCESS
Use the website for lawful activities.
02 · SECURITY
Do not interfere with systems or data.
03 · PURCHASES
Follow the applicable shopping policies.
01 / WEBSITE MANAGEMENT
Who Operates This Website?
The elunaviq™ online store is owned and operated by Guangzhou Yunrui Electronic Technology Co., Ltd. These Terms govern access to and use of elunaviq.com, including its product pages, shopping functions and related website features.
02 / ACCEPTABLE USE
Permitted Website Activities
You may use our website for lawful purposes connected with browsing products, making purchases, checking order information, contacting customer support and other legitimate store-related activities.
Please use the available features in a responsible manner and refrain from actions that violate applicable law, disrupt normal website operations or infringe upon the rights of others.
03 / RESTRICTED CONDUCT
Activities That Are Not Allowed
To help maintain a reliable and secure shopping environment, the following activities are prohibited:
Using the website in a way that violates applicable laws or regulations.
Attempting to gain unauthorized access to systems, accounts, restricted information or other protected resources.
Uploading, transmitting or introducing malicious software, harmful code or other damaging components.
Disrupting website functionality, interfering with security controls or impairing other users' access.
Collecting, accessing or using personal or other information unlawfully or without appropriate authorization.
Copying, distributing or otherwise using website materials in ways that infringe intellectual property or other rights.
04 / CONTENT & OWNERSHIP
Website Materials & Intellectual Property
The branding, written content, graphics, page layouts, product descriptions, images and other materials displayed on our website may be owned by us, licensed to us or used with appropriate authorization.
Accessing the website does not automatically grant permission to reproduce, distribute, modify or commercially use protected materials. Any use must respect the rights of the relevant owners and comply with applicable law.
05 / USER RESPONSIBILITIES
Information Accuracy & Account Security
When using checkout, order-management or account-related functions, you are responsible for providing accurate and up-to-date information to the extent required for the activity.
Where account credentials apply, you should take reasonable steps to keep them confidential and prevent unauthorized use. Please contact the appropriate support channel if you become aware of a concern involving your account or order information.
06 / EXTERNAL SERVICE PROVIDERS
Third-Party Tools & Services
Certain website functions may depend on services provided by third parties. These providers may support payment processing, shipping, order fulfillment, website operation, analytics and other store-related activities.
Third-party services may operate under their own terms, conditions and privacy practices. Where you interact directly with those services, their applicable policies may also govern that interaction.
07 / SERVICE AVAILABILITY
Website Updates & Interruptions
From time to time, website features or services may be updated, maintained, modified or temporarily interrupted for technical, operational, security or other reasons. The availability of individual functions may change as our website and services evolve.
08 / SHOPPING POLICIES
Additional Terms for Purchases
If you purchase products through elunaviq.com, your transaction is also governed by the applicable store policies. These documents provide further details about payment, order preparation, delivery, returns and the handling of personal information.
Terms and Conditions
Rules governing purchases, order acceptance, pricing, cancellations and other transaction matters.
Shipping Policy
Information about order processing, shipping arrangements, delivery estimates and tracking.
Return & Refund Policy
Requirements for return eligibility, return authorization, shipping responsibility and refunds.
Privacy Policy
Details about personal information collection, use, sharing, retention and privacy choices.
Payment & Security
Information about checkout payment options, transaction authorization and order totals.
Please consult the relevant policy page for the details applicable to your particular purchase or request.
09 / TERMS MAINTENANCE
Revisions to These Terms
We may revise these Terms of Use when appropriate to reflect changes in our website, services, business operations or applicable requirements. Updated wording will be published on this page. We encourage visitors to review the current version periodically when continuing to use the website.
NEED ASSISTANCE?
Questions About Website Use?
If you have questions about accessing our website, using store features or understanding these Terms, please contact our customer support team. For purchase-related inquiries, include your order number and checkout email address where appropriate.
Email: service@elunaviq.com
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PST