Shipping Policy

elunaviq™ · Delivery Information

Shipping Policy

From order preparation to the moment your package arrives, here's what to expect when shopping at elunaviq.com. This policy explains processing times, estimated U.S. delivery, shipping fees, fulfillment arrangements, tracking updates and how we handle delivery-related concerns for our mechanical keyboard maintenance and modification tools.

Shipping at a Glance

ORDER PROCESSING

2–4 Days

Business days after payment confirmation.

PEAK PERIODS

Up to 5 Days

Business days during busy periods.

U.S. CARRIER TRANSIT

10–15 Days

Estimated business days after dispatch.

SHIPPING FEES

At Checkout

Charges shown before payment submission.

Please note: order processing and carrier transit are separate periods. Delivery estimates are not guaranteed arrival dates.

01 / ORDER PREPARATION

How Long Before Your Order Ships?

Once payment has been confirmed, orders are generally prepared within 2–4 business days. During public holidays, promotional events or periods of unusually high order volume, preparation may take up to 5 business days.

Processing time covers order preparation before dispatch. Carrier transit begins after the package has been shipped, so please account for both periods when estimating delivery.

02 / DELIVERY ESTIMATES

Estimated Shipping Time for U.S. Orders

STANDARD SHIPPING · SUPPORTED U.S. DESTINATIONS

10–15 business days

Estimated carrier transit after dispatch.

These timeframes are estimates rather than guaranteed delivery dates. Weather events, public holidays, carrier disruptions, customs procedures where applicable, remote delivery locations and other circumstances outside our reasonable control may affect the actual arrival date.

03 / SHIPPING COSTS

Where to Check Shipping Fees

Available shipping services and their applicable charges are calculated according to your delivery destination and the shipping options offered for your order.

Review the shipping amount before submitting payment.

The checkout page displays the available options and corresponding shipping charges so you can review the applicable amount before completing your purchase.

04 / FULFILLMENT

Shipping Origin & Fulfillment Arrangements

Where an order is prepared and shipped from depends on factors such as inventory availability, the location of the product and the delivery destination.

Orders may be dispatched from our facilities or designated fulfillment partners. As a result, the physical shipping origin may differ from the company's registered business address.

05 / TRACKING UPDATES

How to Follow Your Shipment

After your order has been dispatched and tracking details become available, shipping or tracking information will normally be sent to the email address entered during checkout.

Please allow some time for the carrier's system to register the shipment and display its first movement. A tracking number may be created before the first carrier scan appears, so an initial lack of updates does not necessarily mean the package has stopped moving.

06 / DELIVERY ADDRESS

What If My Shipping Address Is Incorrect?

Please double-check your recipient name, street address, unit or apartment number, city, postal code and other delivery details before placing an order.

If you notice an error after checkout, contact us promptly at service@elunaviq.com and include your order number and the corrected address information.

We will make a reasonable effort to help if fulfillment or shipment has not yet progressed too far. However, address changes cannot be guaranteed after an order has entered processing or been handed to the carrier.

07 / SHIPPING DELAYS

Delayed Parcels or Tracking That Stops Updating

Tracking updates may occasionally be delayed while a parcel travels between facilities or awaits a carrier scan. If tracking has remained inactive for an extended period, or your delivery appears significantly later than expected, please contact our customer support team.

To help us review your shipment, provide:

Your order number.
The tracking number, if available.
A brief description of the delay or tracking issue.

We will review the available shipment details and, where appropriate, follow up with the relevant carrier or fulfillment provider.

08 / MISSING SHIPMENTS

What Happens If a Package Appears Lost?

If your parcel appears to have been lost in transit, contact customer support so we can review the tracking history and the circumstances of the shipment.

Following review, we will provide an appropriate resolution where applicable. Depending on the circumstances, this may include a replacement, refund, reshipment or another reasonable solution.

09 / DELIVERY CONFIRMATION

Tracking Says “Delivered,” but the Package Is Missing

If the tracking page shows a delivery confirmation but you cannot locate your parcel, first check the usual delivery area, mailbox, parcel locker, building reception and other reasonable locations. You may also check with household members, neighbors or the carrier where appropriate.

If the package remains missing, contact us with your order number and available tracking information. A “Delivered” status does not automatically prevent us from reviewing your delivery concern.

10 / PRODUCT & PACKAGE ISSUES

Damaged, Defective, Incorrect or Incomplete Deliveries

If your order arrives damaged, defective, incorrect, incomplete or materially different from the product description, please contact us promptly so the issue can be reviewed.

Please include the following details:

Your order number.
A description of the problem.
Clear photographs or videos showing the item or packaging, where relevant.

After reviewing the circumstances, we will provide an appropriate resolution, which may include a replacement, refund, return arrangement or another reasonable solution.

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