01 / STORE OPERATION

About the Store Operator

elunaviq™ is an online store specializing in mechanical keyboard maintenance and modification tools. The store is operated by the business identified in the company information at the end of this page. These Terms apply to purchases and related transactions made through our website.

02 / ORDER ACCEPTANCE

Placing and Reviewing Orders

When submitting an order, you confirm that the information entered at checkout is accurate and that you are authorized to use the payment method selected for the transaction.

Orders may be reviewed before fulfillment. Where reasonably necessary and permitted by law, we may decline or cancel an order for legitimate reasons, including:

• Suspected fraudulent activity or payment failure.
• Incorrect pricing or product listing information.
• Unavailable inventory.
• Technical errors affecting the transaction.
• Applicable legal restrictions or other legitimate operational circumstances.

03 / PRODUCT DETAILS

Product Descriptions & Presentation

We aim to provide clear and accurate product descriptions, specifications, images and other listing details. For mechanical keyboard tools, please review the stated materials, dimensions, compatibility information and included components before purchasing. Some differences in visual appearance may occur due to screen settings, photography lighting, manufacturing variation or similar factors. Such variations do not replace the need for accurate product descriptions.

04 / PRICING

Prices, Discounts & Additional Charges

Before you submit an order, checkout displays the applicable product prices, available shipping charges, discounts, taxes where applicable and final order total. Please review the displayed amounts carefully before completing your purchase. Any charges applicable to your transaction will be presented through the checkout process.

05 / PAYMENT

Payment Authorization

Payment options available for your order are shown at checkout. Every transaction is subject to successful payment authorization and any applicable fraud-prevention or security checks. A payment provider, card issuer or financial institution may decline a transaction or apply an authorization hold under its own procedures. An order may not proceed to fulfillment if the required payment authorization is unsuccessful.

06 / ORDER PREPARATION

Processing Time

Processing refers to the preparation of your order before dispatch. It is separate from the carrier's delivery time.

07 / SHIPPING & DELIVERY

Shipping Arrangements

For supported destinations within the United States, standard carrier transit is generally estimated at 10–15 business days after dispatch. This estimate does not include the order processing period. Actual delivery may vary depending on the destination, carrier operations and other shipping conditions.

Applicable shipping options and charges are displayed during checkout. Depending on inventory availability, product location and destination, orders may be fulfilled from our facilities or designated fulfillment partners.

08 / RETURNS & REFUNDS

Return Eligibility & Refund Processing

Eligible products may generally be returned within 30 calendar days after confirmed delivery, subject to the requirements and procedures in our Return & Refund Policy. Customers should contact customer support and obtain return instructions before sending merchandise back.

Once an approved return has been received and inspected, an eligible refund is issued to the original payment method.

09 / CANCELLATION REQUESTS

Changing or Canceling an Order

If you wish to cancel an order, please contact us as soon as possible, preferably before fulfillment begins. We will make a reasonable effort to accommodate eligible requests, but cancellation cannot be guaranteed once fulfillment or shipment has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment begins. If the order has already entered fulfillment or shipment, please contact customer support for guidance on the options that may remain available.

10 / PRODUCT ISSUES

Damaged, Defective, Incorrect or Incomplete Items

If an item arrives damaged, defective, incorrect, incomplete or materially different from its description, please contact customer support with your order details. Photographs or videos showing the item and the issue may help us assess your request.

We will review the circumstances and provide an appropriate resolution based on the issue and applicable policy. Depending on the circumstances, this may include a replacement, refund, return arrangement or another reasonable solution.

11 / PROMOTIONAL OFFERS

Discounts & Special Promotions

Promotional codes, discounts and special offers may be subject to eligibility criteria, expiration dates, product exclusions, minimum purchase requirements or other conditions stated with the relevant promotion. Please review the applicable offer details before placing your order. Promotions cannot be assumed to apply unless their stated requirements are met.

12 / ERRORS & AVAILABILITY

Listing Errors & Product Availability

Product listings, prices, inventory information and website functions may occasionally be affected by genuine errors or technical issues. When an error is identified, we may take reasonable steps to correct the affected information.

If a material error affects an order that has already been submitted, we will provide an appropriate explanation and communicate the available resolution, subject to applicable law and the circumstances of the transaction.

13 / LEGAL PROTECTIONS

Your Statutory Consumer Rights

Nothing in these Terms is intended to remove, exclude or restrict any mandatory consumer protection or other legal right that cannot lawfully be excluded or limited under the laws applicable to your purchase. Where a provision of these Terms conflicts with a mandatory legal requirement, the applicable requirement will prevail to the extent of that conflict.