elunaviq™ · Customer Care
Contact Our Support Team
Need a hand with your mechanical keyboard tools or an order you've placed? We're happy to help. Get in touch with us about product information, order updates, shipping, tracking, returns, refunds, payment questions, privacy concerns or other matters related to your shopping experience.
Get in Touch
PHONE
Customer Service Line
Prefer to speak with us? You can reach our customer service team by phone.
AVAILABILITY
Customer Service Hours
Monday–Friday
9:00 AM–6:00 PM PST
Please contact us during the hours listed above.
ORDER ASSISTANCE
Need Help With an Existing Order?
For questions about a purchase you've already made, please include the following details in your message whenever applicable:
- Your order number
- The email address you entered during checkout
These details help us locate your order and understand your request, so we can assist you more efficiently.
PRODUCT & DELIVERY CONCERNS
Damaged, Defective, Incorrect or Missing Items
We want you to receive the mechanical keyboard tools you ordered in the expected condition. If your package contains a damaged or defective item, an incorrect product, missing components, or an item that materially differs from its product description, please contact our support team as soon as reasonably possible.
What to Include in Your Message
- Your order number
- A clear explanation of the problem
- Relevant photographs or videos showing the item, its condition or the issue, where applicable
After reviewing the details, we'll assess the circumstances and advise on an appropriate resolution. Depending on the issue and applicable policy, this may include a replacement, refund, return arrangement or another reasonable solution.
RETURNS & AUTHORIZATION
How to Start a Return
Thinking about returning an item? Please contact customer support before mailing anything back. Our team will review your request and determine whether the return is eligible under the applicable return policy.
Once an eligible return has been reviewed and approved, we'll provide the appropriate return warehouse address along with the instructions you need to follow.
Important: Please obtain return instructions before shipping an item.
Do not automatically send returned merchandise to the company's business registration address. The designated return warehouse address and applicable instructions will be provided after your request has been reviewed and approved.
WE'RE HERE TO HELP
Let's Find the Right Solution
Whether you have a question before purchasing or need assistance after your order arrives, reach out to our team. Please provide relevant details so we can better understand how to help.
EMAIL CUSTOMER SUPPORT