elunaviq™ · Privacy & Data Protection
Privacy Policy
Your privacy matters to us. This policy explains how information may be collected, used, disclosed, stored and protected when you browse elunaviq.com, purchase mechanical keyboard maintenance and modification tools, or communicate with our team.
Please take a moment to review this policy to understand the information involved in shopping with us and the choices that may be available to you under applicable privacy laws.
Privacy Policy Overview
01 / DATA WE COLLECT
Information You Share and Information We Receive
The information involved in your interaction with our store depends on how you browse, place an order or contact us. It may include the following categories:
Name, email address, telephone number where provided, and billing or shipping address.
Purchased products, order history, transaction details and related fulfillment information.
Information associated with payment processing through the applicable payment providers.
Device details, browser information, IP address, website activity, cookies and similar technology data.
Messages, inquiries and other information you provide when contacting customer support.
The specific information collected may vary according to the features you use and the details needed to complete your request.
02 / PURPOSES OF PROCESSING
How We Use Your Information
Information may be used for legitimate store operations and other purposes permitted by applicable law, including:
- Receiving, processing and fulfilling customer orders.
- Arranging delivery and providing shipment or tracking updates.
- Reviewing return requests, processing refunds and responding to customer-service inquiries.
- Communicating about purchases, order status or relevant account activity.
- Operating, maintaining and improving website functionality and shopping services.
- Identifying, preventing or investigating suspected fraud, misuse and security issues.
- Maintaining business records and meeting applicable legal or regulatory obligations.
- Sending marketing communications where permitted by law and applicable preferences.
03 / CHECKOUT SECURITY
Payment Information
Payments are handled through the payment methods and service providers presented during checkout. Depending on the selected payment method, relevant payment information may be collected and processed directly by the provider responsible for completing the transaction.
Complete payment-card details may be handled by the applicable payment provider rather than stored directly by our store. Payment processing is also subject to the provider's applicable terms, security practices and privacy policy.
05 / SERVICE PARTNERS
When Information May Be Shared
Where reasonably necessary for store operations, personal information may be shared with service providers that help us deliver e-commerce and customer-support services. These may include providers involved in:
Information may also be disclosed when required or permitted under applicable law, legal proceedings, regulatory requirements or a valid request from a governmental authority.
06 / CROSS-BORDER HANDLING
International Data Processing
Customers, service providers, fulfillment partners and business operations may be located in different countries or regions. As a result, personal information may be transferred to, stored in or processed in a jurisdiction other than the one where you live. Such processing is subject to applicable legal requirements, including any relevant obligations concerning international data transfers.
07 / RECORD MANAGEMENT
How Long Information Is Kept
Personal information may be retained for as long as reasonably necessary to manage orders, provide customer support, maintain business and transaction records, address disputes, prevent fraud and comply with applicable legal obligations. Retention periods may vary depending on the type of information, the purpose for which it was collected and any relevant legal requirements.
08 / INFORMATION SAFEGUARDS
Data Security
We use reasonable administrative and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or data storage can be guaranteed to be completely secure. While reasonable safeguards are intended to reduce risks, absolute security cannot be promised.
09 / YOUR PRIVACY CHOICES
Privacy Rights & Requests
Depending on your location and the laws that apply, you may have rights relating to your personal information. These may include requesting access to your information, asking for inaccurate details to be corrected, requesting deletion where legally available, or exercising other applicable privacy choices.
To submit a privacy-related request, contact us using the email address below. For your protection, we may need to verify your identity or confirm that you are authorized to make the request before taking action.
Privacy & Data Requests
service@elunaviq.com10 / PROTECTING YOUNGER USERS
Children's Privacy
Our website is intended for general retail customers and is not designed to intentionally collect children's personal information in violation of applicable law. Where required by law, we will take appropriate steps in response to information relating to an impermissible collection of children's personal data.
11 / EXTERNAL WEBSITES
Third-Party Links & Services
Our website may include links to external websites or services operated by third parties. These services may have their own data collection methods, privacy policies and terms. We encourage you to review the relevant third-party policies before sharing personal information with those services, as their practices are governed by their own terms.
12 / POLICY MAINTENANCE
Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our services, business operations or applicable legal requirements. When updates are made, the revised version will be published on this page. We encourage you to revisit this page periodically to stay informed about how personal information may be handled.
Questions About Your Privacy?
If you have questions about this policy or would like to submit a privacy request, please contact our customer support team.